How To Find Tech Support For Your Computer Printers

The ugly truth is that we could opt to call the technical support phone number that came with the computer, but you never really know what you are going to get at the other end of the phone. You could literally spend several hours just waiting to get to a technician, and then once you have the human on the line, there is just as good of a chance that they will not have a clue, as there is that they will find your solution.I know this because I used to work in a computer technical support call center. You would be amazed who can pass as a technician! For most new hires, the only pre-qualifying knowledge that is necessary is being able to navigate the current Windows Operating System.Management feels that if you can navigate Windows, then you can navigate the database to dig up a solution. The problem with this kind of thinking is that the person at the call center is often lost to find a solution that is not yet in the database.Of course, all front line technicians have a help desk to call, but in my own experience, help desk posts were assigned based on politics and not technical knowledge. We ended up with some real idiots at our help desk. Call those people once or twice, and you will eventually decide that you stand a stronger chance to succeed on your own, than you would be able to accomplish going upstream in the support systems.The Business of Printing Support